Call Center: What is Workforce Management? Is it more than just fancy scheduling software? Paul Leamon, IEX: Workforce management is an ongoing four-step process that begins with forecasting and ...

IEX(R) TotalView(R) Workforce Management system, together with NICE Perform(TM) and the NICE Performance management solutions is part of the NICE SmartCenter(TM) family of solutions. NICE SmartCenter ...

RICHARDSON, Texas, June 13 /PRNewswire/ -- Leading global supplier of workforce management and optimization technology for contact centers, IEX Corporation, a Tekelec (Nasdaq: TKLC) company, today ...

Jan 8 - NICE Systems (NASDAQ: NICE) , the global provider of advanced solutions that enable organizations to extract Insight from Interactions(TM) to drive performance, today announced one of India's ...

We've been asking some vendors and industry experts questions for our May Workforce Management article. Here is what two experts, Bill Durr of Witness Systems and Paul Leamon of IEX Corporation had to ...

NICE Systems has juiced up its initiatives to combine its native NICE Perform functionality with the workforce management (WFM) capabilities it acquired from IEX and the performance management (PM) ...

The City of Dallas has selected NICE's interaction analytics and its IEX workforce management solutions to improve emergency response and customer service in the city's uniquely combined 9-1-1/3-1-1 ...

Optimization is not just for search engines. The latest buzzword to hit the contact center scene is workforce optimization, which some describe as workforce management software on steroids. Workforce ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Bank of America Corp. has selected Richardson's IEX Corp ...