Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...

Effective local internet marketing can amplify your business’s success by driving foot traffic and attracting online customers from your community. Local SEO is essential for businesses to optimize ...

You can’t argue with the evidence. Being easy to do business with attracts new customers, keeps existing customers and gives you a competitive advantage. Consider what we learned in our customer ...

A customer-first approach goes beyond quick responses or simply saying yes to every request. It requires a strategic foundation built at an organizational level, aligning efforts across all ...

How to develop a better understanding of shifting consumer preferences What strategies can small businesses deploy to implement these changes? The disconnect that exists between consumer payment ...

Verizon uses generative AI to reduce the workload from its high volume of business-related calls. The AI can give agents prompts on how to handle issues and summarize calls with customers. This ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Small businesses face a constant challenge: how to stand out and build lasting relationships with customers in a crowded digital landscape. The good news is, today’s digital tools offer more ...

TROY, Mich.--(BUSINESS WIRE)--Small business owners are less optimistic than they were a year ago and, as they accept a wider variety of payment methods such as debit and credit cards, digital wallets ...

Antje Fiedler is a Director of The Small Enterprise Association of Australia and New Zealand (SEAANZ). Martie-Louise Verreynne receives funding from the Australian Research Council and the Medical ...

Even though enterprises believe that consistently delivering positive customer interactions is very important to business success, nearly six in 10 industry leaders say their businesses aren’t very ...

You probably have heard of those special dates on the business calendar. Think National Fun at Work Day, Employee Appreciation Day, National Bike to Work Day, or even National Salesperson Day. While ...